What is FitSM?

A free standard for lightweight ITSM

FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are:

  • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
  • Offer a version of ITSM that can cope with federated environments, which often lack the hierarchy and level of control seen in other situations.
  • Provide a baseline level of ITSM than can act to support ‘management interoperability’ in federated environments where disparate or competing organisations must cooperate to manage services.

FitSM is compatible with other standards

FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing full ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.

FitSM working group

The FitSM standard and associated certification schemes are maintained by the ITEMO FitSM working group. The FitSM standard was developed initially through The FedSM Project, funded by the European Commission.

FitSM training and certification

To support its work in building ITSM capacities, ITEMO e.V. offers certification in lightweight IT service management according to FitSM. The FitSM qualification and certification programme offers three levels: Foundation, Advanced and Expert. More information about the qualification programme and the trainings can be found here: FitSM Training