Informational Material

Here you can download the various parts of the FitSM standard, i.e. the documents considered the core standard, the assessment tool assessment tool, a collection of templates, samples and guides as well as training materials.

FitSM Core Standard

FitSM-0, -1, -2 and -3 constitute the FitSM core standard. These documents contain the generic guidance for implementing IT Service Management (ITSM) in a lightweight, yet effective way. The core standard is also the basis for all FitSM Foundation and Advanced Level trainings.

FitSM-0: Overview and Vocabulary

FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1).

You are free to use FitSM-0 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.

FitSM-0: Overview and vocabulary (Version 2.4, English, September 2016)

FitSM-0: Überblick und Begriffe (Version 2.4, German, September 2016)

FitSM-0: Generalidades y vocabulario (Version 2.4, Spanish, June 2017)

FitSM-1: Requirements

FitSM-1 provides a set of requirements for a service management system (SMS). It sets out a lightweight and achievable approach towards IT Service Management that can support effective management of IT services for small and medium-sized organisations.

You are free to use FitSM-1 documents published here under Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license.

FitSM-1: Requirements (Version 2.1, English, June 2016)

FitSM-1: Anforderungen (Version 2.4, German, September 2016)

FitSM-1: Requerimientos (Version 2.4, Spanish, June 2017)

FitSM-2: Objectives and Activities

FitSM-2 provides a set of goals and recommended activities that may assist in fulfilling the requirements that are established in FitSM-1.

You are free to use FitSM-2 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.

FitSM-2: Objectives and activities (Version 2.2, English, June 2016)

FitSM-3: Role Model

FitSM-3 provides a model of roles and responsibilities in a service management system.

You are free to use FitSM-3 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.

FitSM-3: Role model (Version 2.2, English, June 2016)

Maturity / Capability Assessment Tool

FitSM-6: Maturity Assessment

FitSM-6 provides a capability/maturity assessment model to allow organisations and service providers to check and demonstrate their current capabilities in the FitSM processes and their overall IT service management (ITSM) maturity.

You are free to use FitSM-6 documents published here under Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license.

FitSM-6: Maturity / capability model and assessment scheme   (Version 2.1, English, July 2016)

FitSM-6: Reifegrad- / Fähigkeitsgrad-Modell und Bewertungsschema (Version 2.1, German, June 2016)

FitSM-6: Evaluación de capacidad y madurez (Version 2.1, Spanish, June 2016)

 

Templates, Samples and Guides

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Training Materials

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