Pilot FitSM Expert Level Training - Amsterdam - 6-7 July 2015

Expert Level Training (Pilot)


6-7 July 2015


Amsterdam Science Park

Nikhef Building - Room #H3.31

1098XG Amsterdam, Netherlands

Logistic information


Agenda (preliminary)

Total duration: 15 hours plus 75 minute exam

Day 1: Monday, 6 July

  • Morning session (9:00-12:30)
    • FitSM foundation and advanced level wrap-up
    • ITSM-related frameworks and standards
  • Afternoon session (13:30-18:00)
    • Understanding the organisational context
    • Leadership and governance

Day 2: Tuesday, 7 July

  • Morning session (9:00-12:30)
    • Planning ITSM
    • Implementing ITSM
  • Afternoon session (13:30-16:00)
    • Monitoring, reviewing and improving ITSM
    • Exam preparation
  • Exam, closing session (16:30-18:30)*

*please do not plan to fly out on the second day unless your flight is after 21:00 to ensure appropriate time for the exam if sessions overrun, as you will need some time to reach the airport. Note if you depart from LRZ direct to the airport, then public transport takes quite a long time, and a Taxi takes ~15 minutes but will cost ~€45. 

Target audience

  • Individuals aiming to fulfil senior roles in IT Service Management according to FitSM, such as process owner, process manager, consultant or auditor.


  • 75 minutes, at the end of the training
  • Closed book, i.e. no aids are allowed
  • 30 complex multiple choice questions (six possible answers for each question, each of which to be marked as "true" or "false")
  • Correct marking of at least 75% of the correct answer options (135 of 180) are required to pass the examination


Places are limited for each training (approx. 16) - places must be confirmed by sending the following information to training_at_fitsm.eu

  • First name
  • Surname
  • Gender
  • Date of Birth (DD.MM.YYYY)
  • Place of Birth
  • Organisation
  • Email address (notification of exam results)
  • Address (location for certificates to be sent)
Calendar Date: 
Monday, 6. July 2015 to Tuesday, 7. July 2015
Amsterdam, Netherlands
FitSM Training: