The FedSM Project

The FedSM project is funded by the European Commission in order to create a new, lightweight approach to service management suitable for providers new to IT Service Management and federated e-Infrastructures such as Grids and Federated Clouds. It created the FitSM standard to achieve this, which is being adopted in a broad range of sectors. 

The FedSM Goals

The FedSM project aims at improving IT Service Management (ITSM) in federated e-Infrastructures through introduction of techniques and approaches from commercial ITSM. The project will develop a lightweight standard based on ISO/IEC 20000, an internationally recognised standard for ITSM. Working with three federated e-Infrastructure organisations that partner in the project, FedSM will run pilot programmes to implement this new standard. This will not only streamline the operations of the target organisations, but will also create a body of knowledge that can help the whole federated e-Infrastructure community to steer their operation towards the standard processes developed and tested by FedSM. This way the whole community can reap efficiency, effectiveness and sustainability benefits with realistic investments and achievable changes to their operation.

ITSM for federated infrastructures

Federated e-Infrastructures bring together heterogeneous organisations and resources that provide end users with high value services, but also pose specific challenges in management and organisation. FedSM seeks to face these challenges by reaching three specific goals:

  1. To develop a lightweight standard for service management in federated e-Infrastructures based on best practices and international standards from traditional ITSM, used as a foundation for an internationally recognised certification framework.
  2. To use this standard as a basis for intervention in three federated e-Infrastructure providers to support more effective service management. This will involve providing consultancy to support development and improvement in the relevant processes, staff roles and tools.
  3. To use this knowledge to form a body of knowledge that supports other federated e-Infrastructures in improving their service management.

FedSM builds on prior work on service management in Grids (a specific type of federated e-Infrastructure) in the gSLM project. This will provide the foundations for a generalised representation of the actors and processes in a federated e-Infrastructure, which forms the basis for improvements to management practices. Taking input from traditional ITSM as well as bringing in technical tools and solutions, FedSM will work in parallel on the three main areas of management identified in ITSM frameworks: People, Processes and Technology. This will lead to outputs that reflect changes in the federated e-Infrastructure providers within the consortium, but are also applicable as generic guidance (validated through work with FedSM partners) that benefits the broader federated e-Infrastructure community.

Support for international organizations

FedSM will provide direct support to three organisations: one coordination body and two national e-Infrastructure providers:

  • The European Grid Infrastructure, as represented by the EGI.eu foundation, coordinates pan-European Grid computing infrastructures.
  • The Polish National Grid Infrastructure PL-Grid, represented by Cyfronet (the coordinator of the PL-Grid consortium).
  • The Finnish Grid Infrastructure will be represented by CSC, provider of a wide range of computing services for academic and commercial clients.

The project will coordinate improvements within these three organisations, and will therefore have an impact on the larger national and European communities they represent.

Creating a lighweight ITSM Framework: The FitSM Standard

Based on FedSM’s conceptual model of federated service management, the project will also produce a lightweight standard and accompanying certification framework. Members of the community will be given training and an opportunity to acquire certification in federated service management. Both training and certification will raise awareness of the federated e Infrastructure management issues and solutions, which in turn should drive greater levels of collaboration and alignment in the area.
 

More information about the FitSM standard can be found here: FitSM Standard