FitSM Expert Bridge

FitSM Expert Bridge training

Duration

18 hours, including 3 hours of pre-course remote learning (plus optional 75 minute exam)

*This side entry course combines both Advanced levels and the Expert level into 2 days.

Target audience

  • For special audiences / people who are already “ITSM professionals”, side entry options are available to go through FitSM qualification quicker and achieve FitSM certification with less effort.

Entry Requirements

  • Holders of the “ITIL Expert” certificate issued by a recognised certification authority / examination institute
  • Holders of the “Consultant/Manager in ITSM according to ISO/IEC 20000” certificate
  • Holders of the “Associate in ITSM according to ISO/IEC 20000” certificate

Contents

  • ITSM & FitSM general overview
  • "Selected topics" from the FitSM Advanced level trainings:
    • General aspects of establishing a service management system (SMS)
    • ITSM processes for the planning and delivery of services
    • ITSM processes for the operation and control of services
    • ITSM process interfaces and dependencies
  • "Selected topics" from the FitSM Expert training:
    • Understanding the organisational context
    • Leadership and governance
    • Planning and implementing ITSM (PLAN, DO)
    • Monitoring, reviewing and improving ITSM (CHECK, ACT)

Exam

Advanced Bridge Exam

  • 60 minutes
  • Closed book, i.e. no aids are allowed
  • 30 multiple choice questions (four possible answers for each question - A, B, C, D)
  • At least 70% of the maximum score required to pass the examination (21 of 30)

Expert Exam

  • 75 minutes
  • Closed book, i.e. no aids are allowed
  • 30 multiple choice questions (six possible answers for each question, each answer may either be true or false)
  • At least 75% of the maximum score required to pass the examination (135 of 180)

Upon successfully passing both exams a single FitSM Expert Certificate is achieved.

Related downloads

The current version of the FitSM Expert Brige training slides / handout and the TÜV SÜD sample exam can be found here: FitSM Downloads: Training material