FitSM Foundation Level

FitSM foundation training

Duration

8 hours (plus optional 30 minute exam)

Target audience

  • All individuals involved in the provisioning of (federated) IT services.
  • Candidates who wish to progress to advanced level of the qualification and certification scheme

Entry requirements

  • None

Contents

  • Basic IT service management concepts and terms (based on FitSM-0)
  • Purpose and structure of FitSM standards and their relationship to other standards
  • Process framework underlying FitSM
  • Requirements defined in FitSM-1

Exam

  • 30 minutes, at the end of the training
  • Closed book, i.e. no aids are allowed
  • 20 multiple choice questions (four possible answers for each question, one correct answer per question)
  • At least 65% correct answers (13 of 20) are required to pass the examination

Related downloads

The current version of the FitSM Foundation training slides / handout and the TÜV SÜD FitSM Foundation sample exam can be found here: FitSM Downloads: Training material