FitSM Templates, Samples & Guides

The following document templates and samples have been designed to give those implementing IT service management a clear and concrete idea of how the most important pieces of documentation may look like. As all other parts of the FitSM standards, these templates and samples can be downloaded for free. For some topics, additional guides are provided to support correct usage of the provided templates.

Topic / Category Document / Job Aid Last update Download
 General Template: Process Definition February 2014
Template: Procedure February 2014
Sample: Service Management Policy February 2014
Sample: Audit Plan July 2015
Guide: Using FitSM to achieve compliance with ISO/IEC 20000-1 September 2015
Guide: ITSM Documentation Checklist October 2015
Service Portfolio Management (SPM) Template: Service Portfolio / Catalogue entry April 2016
Sample: Service Portfolio / Catalogue entry April 2016
Guide: Identifying Services January 2014
Guide: Specifying Services (Note: not synchronised with Template / Sample, awaiting update) January 2014
Template: Service Design & Transition Package (SDTP)  January 2016
Service Level Management (SLM) Template: Service Level Agreement (SLA) February 2014
Sample: Corporate Level SLA February 2014
Service Reporting Management (SRM) Template: Basic Service Report October 2015
Capacity Management (CAPM) Sample: Capacity Plan September 2015
Incident and Service Request Management (ISRM) Sample: ISRM Process Definition / Template May 2017