FitSM-0: Overview & vocabulary

About FitSM-0

FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1). It helps to harmonise and facilitate discussion by those trying to implement IT Service Management using FitSM or any other compatible ITSM approach. 

Download

The current version of FitSM-0 can be found here: FitSM Downloads - The FitSM Standard