FitSM-3: Role model

About FitSM-3

FitSM-3 provides a model of roles and responsibilities in implementing IT Service Management (ITSM). Describing typical roles, their responsibilities and relationships lets those implementing ITSM based on the FitSM standard assign initial roles within their organisation, which is a crucial step in managing services.


The current version of FitSM-3 can be found here: FitSM Downloads - The FitSM Standard