FitSM-4: Templates & Samples
FitSM-4 seeks to provide practical assistance to those trying to implement IT Service Managament (ITSM) using FitSM or any other compatible ITSM approach. It provides ready-to-use templates and samples for important pieces of documentation required to implement ITSM in the context of a process-oriented service management system (SMS).
The documents comprising FitSM-4 are being produced and released incrementally. Files are organised by FitSM-1 sections and processes.
The currently available templates and samples of FitSM-4 can be found here: FitSM Downloads - FitSM Templates, Samples & Guides