Work Package 4: People – Education and training in service management
Introducing IT Service Management typically starts with creating awareness and empowering the people involved to act on the goals related to ITSM. Thus, professional development by adequate education and training is a critical success factor for making ITSM initiatives successful.
This work package aims at developing and providing the training needed to motivate, activate and enable people to contribute to the introduction and improvement of ITSM processes. The following objectives are covered:
- Create awareness for the value and necessity of ITSM in Federated e-Infrastructures.
- Provide role-based training, well-tailored to the specific needs of the people being trained.
- Offer the participants of trainings the possibility to take part in short exams after each training in order to achieve a recognised qualification certificate as a proof of the knowledge obtained and level of expertise reached.
More deliverables under current development