What is FitSM?

A free standard for lightweight ITSM

FitSM is a free and lightweight standards family aimed at enabling effective IT service management in the broadest range of organisations. The main goals of FitSM are

    • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
    • Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
    • Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
    • Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.

FitSM is compatible with other standards

FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing full ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.

FitSM working group

The FitSM standard and associated certification schemes are maintained by the ITEMO FitSM working group. The FitSM standard was developed initially through The FedSM Project, funded by the European Commission.

FitSM training and certification

To support its work in building ITSM capacities, ITEMO e.V. offers certification in lightweight IT service management according to FitSM. The FitSM qualification and certification programme offers three levels: Foundation, Advanced and Expert. More information about the qualification programme and the trainings can be found here: FitSM Training