FitSM Maturity/Capability Assessment Tool

FitSM-6: Maturity Assessment

FitSM-6 provides a capability/maturity assessment model to allow organisations and service providers to check and demonstrate their current capabilities in the FitSM processes and their overall IT service management (ITSM) maturity.

You are free to use FitSM-6 documents published here under Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license.

FitSM-6: Maturity / capability model and assessment scheme
(Version 2.1, English, July 2016)

FitSM-6: Reifegrad- / Fähigkeitsgrad-Modell und Bewertungsschema
(Version 2.1, German, June 2016)

FitSM-6: Evaluación de capacidad y madurez
(Version 2.1, Spanish, June 2016)